Data Protection and Privacy Policy

This data protection policy regulates access to and use of the Website service https://www.trenes.com that Online Travel Solutions, S.L. makes available to Internet Users interested in the contents hosted on the Website. Through this notice, the company Online Travel Solutions, S.L. owner of all the rights of trenes.com with registered office in Calle Lluna, number 15 of Sentmenat - Barcelona with zip code 08181 and CIF B-66144098 and registered in the Mercantile Registry, Volume 44058, Folio 99, Sheet B 445955, Inscription 1 , with e-mail for these purposes info at trains.com informs Users of the personal data requested, in order for them to determine freely and voluntarily if they wish to provide trains.com with personal data that may be required or that can be obtained on the occasion of the subscription or registration on the Website.

1. Responsible

In accordance with Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 on the protection of natural persons (RGPD), as well as with Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce (LSSICE or LSSI). RGPD and its development regulations, Online Travel Solutions, S.L. owner and owner of the Website https://www.trenes.com, informs the user of this site of the existence of an automated file of personal data created by the company and under its responsibility and whose activity is the provision of services of information about travel through the Internet and other interactive media such as mobile telephony or mobile devices and television.

2. Purpose

The data of registered users through the forms enabled for this purpose on the Website are collected by trenes.com in order to facilitate the provision of the services that trenes.com provides through the Website.

Develop commercial actions in general and in particular try to offer you the best prices, offers and / or discounts.

3. Legitimation

The legal basis for the processing of your data is the possibility of purchasing tickets that will be sent together with the invoice (in case you have requested it) to the email address provided. These will also appear in your order book and invoices when the case arises.

The prospective offer of tickets is based on the consent that is requested, without in any case the withdrawal of this consent conditions the validity of the same in case you have made a purchase.

It is of legitimate interest of Online Travel Solutions, S.L. Record your voice to maintain the quality of the service or use the recordings as proof in trial and outside of it, if necessary.

4. Recipients

Online Travel Solutions, S.L will be the company responsible for data processing and under no circumstances will be transferred to third parties, except legal obligation.

5. Rights

Anyone has the right to obtain confirmation on whether Online Travel Solutions, S.L. We are treating personal data that concerns you, or not.

Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. .

In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. Online Travel Solutions, S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims or legal obligation.

Your data will be deleted when it is no longer necessary for the purpose for which it was collected.

6. Origin

The only ways that, Online Travel Solutions, S.L. You have to obtain your data are the following:

- Through the subscription to the "Offers" form of the websites owned by Online Travel Solutions, S.L.
- Through the contact form or affiliates of the websites owned by Online Travel Solutions, S.L.
- Through any other type of form having duly informed about the purpose thereof and property of Online Travel Solutions, S.L.
- Through the realization of an order on a website owned by Online Travel Solutions, S.L.

7. User Consent and data transfer

We inform you that Online Travel Solutions, SL, owner of trenes.com is interested in processing the personal data that you have provided us and that will be incorporated into an automated file for the purpose of sending communications by any means (correspondence, telephone, fax, electronic mail or any other telematic means) with information related to Online Travel Solutions, SL, owner of trenes.com and its initiatives. The acceptance of this Privacy Policy implies the express consent of the User to the automated processing of the personal data provided. Users who request it may at any time revoke their consent and / or exercise their rights of access, rectification, opposition and cancellation. For these purposes, we inform you that to exercise these rights, you must send an e-mail to the following email address: info arroba trenes.com In the case of cancellation and revocation by the User of their express consent for the processing of their personal data, Online Travel Solutions, SL, the owner of trenes.com may terminate the provision of the service that was in the case in which These data were necessary for an optimal service provision. Online Travel Solutions, S.L., owner of trenes.com does not use Spamming techniques and will only process the data that the User transmits through the electronic forms enabled on the Website or emails. We inform you that Online Travel Solutions, SL, owner of trenes.com is interested in treating the personal data that you have provided us and that will be incorporated into an automated file for the purpose of sending communications (*) by any means (correspondence, telephone , fax, email or any other telematic means) with information related to Online Travel Solutions, SL, owner of trenes.com and its initiatives. (*) Commercial communications, offers and promotions organized by Online Travel Solutions, S.L.

8. Security

Online Travel Solutions, SL, owner of trenes.com maintains the security levels of protection of personal data with Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 relating to the protection of natural persons (RGPD), as well as with Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce (LSSICE or LSSI), Protection of Personal Data that contain personal data and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of data provided by the user through the Website, without prejudice to inform you that security measures on the Internet are not impregnable. Online Travel Solutions, S.L., propietaria de trenes.com undertakes to comply with the duty of secrecy and confidentiality regarding the personal data contained in the automated file in accordance with the applicable legislation.

9. Cookies and IPs

The User accepts the use of cookies and IP tracking. Our web site traffic analyzer uses cookies and IP tracking that allow us to collect data for statistical purposes such as: date of the first visit, number of times visited, date of last visit, URL and domain from which it comes , browser used and screen resolution. However, if you wish, you may deactivate and / or eliminate these cookies by following the instructions of your Internet browser.

10. Anonymous browsing through the Website:

Online Travel Solutions, S.L., owner of trenes.com only obtains and keeps the following information about the visitors of its Website: The domain name of the provider (ISP) that gives them access to the network. For example, a User of the provider XXX will only be identified with the domain xxx.es. In this way we can compile statistics about the countries and servers that visit our Web more often. The date and time of access to our Web. This allows us to find out the hours of most influx, and make the necessary adjustments to avoid saturation problems during our peak hours. The Internet address from which the link that leads to our Website. Thanks to this data, we can know the effectiveness of the different banners and links that point to our server, in order to enhance those that offer better results. The number of daily visitors to each section. This allows us to know the most successful areas and increase and improve its content, in order that users obtain a more satisfactory result. The information obtained is completely anonymous, and in no case can it be associated to a specific and identified User.

11. Compulsory or optional nature of the information provided by the User and accuracy of the data

The User guarantees that the personal data provided to Trains.com are truthful and is responsible for communicating any changes to them. The user will respond, in any case, the veracity of the data provided, reserving, Online Travel Solutions, S.L. the right to exclude from the registered services any User who has provided false information, without prejudice to the other actions that may proceed in Law. Regarding that information that is sent by minors, it will be an essential requirement that the sender has previously obtained the consent of the parent, the guardian or the legal representative so that the personal data may be subject to treatment. It is recommended to have the utmost diligence in terms of Data Protection through the use of security tools, not being able to hold Online Travel Solutions, S.L., owner of trenes.com responsible for theft, modification or loss of illicit data.